Returns & Exchange

Online Store
We accept returns or exchanges on all full priced items within 7 days of receipt. We accept returns for a full refund or store credit. 

To qualify for an exchange or refund, all items must be in their original condition; unworn, unused, unwashed, undamaged, with original tags attached. All footwear must be in original condition with no markings or scratches on the shoe including the sole and must be returned in their original undamaged shoe box.

Please note, returns and exchanges are accepted at the discretion of our team, we hold the right to refuse any returns and exchanges if we deem the conditions are unsatisfactory.

Please note, the purchaser is responsible for any shipping costs and additional charges for any return or exchange. Please note we will not be responsible for returns and exchanges that are damaged or lost during transit, it is the purchaser’s responsibility to make sure returns and exchanges are shipped with tracking and insurance. Purchases made online can also be exchanged and returned at our physical store.

To initiate a return or exchange, please email: info@chinatowncountryclub.com 

Physical Store
We accept returns or exchanges on all full priced items within 7 days of receipt. We accept returns for a full refund or store credit.

To qualify for an exchange or refund, all items must be in their original condition; unworn, unused, unwashed, undamaged, with tags attached. All footwear must be in original condition with no markings or scratches on the sole and must be returned in their original undamaged shoe box.

Please note, returns and exchanges are accepted at the discretion of our team, we hold to refuse any returns and exchanges if we deem the conditions are unsatisfactory. 

Sale Items
We accept returns or exchanges on sale items within 7 days of receipt. Please note sale items can be exchanged or returned for store credit only.  Please note, items that are discounted by fifty percent or more are deemed as final sale and cannot be exchanged or returned. 

To qualify for an exchange or refund, all items must be in their original condition; unworn, unused, unwashed, undamaged, with original tags attached. All footwear must be in original condition with no markings or scratches on the sole and must be returned in their original undamaged shoe box.

Please note, returns and exchanges are accepted at the discretion of our team, we hold to refuse any returns and exchanges if we deem the conditions are unsatisfactory. 

Please note, the purchaser is responsible for any shipping costs and additional charges for any return or exchange. Please note we will not be responsible for returns and exchanges that are damaged or lost during transit, it is the purchaser’s responsibility to make sure returns and exchanges are shipped with tracking and insurance.

Faulty & Incorrect
If you believe you have received a faulty or incorrect item, please contact us within 7 days of receiving the product. We will assess and try our best to resolve any issues.

Refunds & Store Credit
Store Credit will be issued to you via email once your return has been accepted and processed. All Store Credit will be valid for 12 months from the date of issue.